Originally posted: 2009-01-06 by Fech
Well it all started in October 2008 when I called to have my car moved from New York to France.
I was assured on the phone that the car will be delivered on January 1st 2009 at the latest.
I received a threatening letter from the collection department to tell me I need to pay my bill before I even received an original bill.
They apologized for it.
Well, it's January 6 2009 and the car is still sitting there, I was told the money for the shipment would be taken when the car leaves the port, it was actually taken a month ago, when I told them, nobody knew I already paid for it, the person I was dealing with never returns call, refuses to let me speak to a supervisor, refuses to give me a date when the car will be shipped, and tells me it's my fault if the car is still sitting in New York because I should have chosen a more expensive type of container if I had a deadline (which had never been discussed when the transaction began).
I finally found the phone number for a "supervisor", I have been leaving messages for a week, still no call back.
I am pretty sure it's far from over now, I wrote an email to the BBB, I will never recommend that company to anyone of course.
At FID International, the customer is "always wrong"!
Friday, January 22, 2010
F.I.D. International Scam
F.I.D. International Scammers
Originally posted 2008-11-24
If you've decided you just don't have quite enough hell in your life, then by all means use FID International for your overseas move.
I chose them for their low rates and BBB A+ rating. You will now note they have a B+ rating and I intend to see what I can do about that as I feel it is still too generous.
I have so many complaints about them, that I'll just stick to the high points.
They originally quoted me about $2100 to ship from Tennessee to Australia.
That has now more than doubled.
Some of the charges are of my choosing, but the majority are not.
All the document fees, preparation and bracing of furniture, et al they claim to include in the quote are then charged to you after pick up.
They also claim my items required more space than originally quoted and tacked on another $300 or so, which is false.
They failed to send a mover on the appointed date causing a tremendous hardship as my sister had flown there from DC to oversee the move for me and was stuck in a nearly deserted rural area, in my dead mother's house, with minimum furniture and no refrigerator or TV, and dodgy cell phone service.
When they finally did show up about 5 days later, they sent one (1) person who enlisted the help of my 45 year old sister for the heavy lifting.
When I lodged a complaint with the BBB, they responded that the missed date was MY fault, which everyone (even FID International) knows is a lie.
After pickup, I heard nothing from them until I got a threatening email saying I was in default and subject to an additional $500 hold fee.
Never got a final invoice or any correspondence whatsoever, tho they claim in the BBB response they tried me several times.
They will just out and out lie.
I kept emailing asking for a final balance and the mindless drone just kept sending me emails telling me I'd better pay up.
Pick up was 3rd week of August and I have heard nothing from them about when my shipment will arrive.
They just ignore you.
It is now 25th of November.
Lisa Hunt did call me (sounding drunk) 14th of September slurring and profusely apologizing about my problems and promised she would give my case VIP treatment and that I didn't have to pay anything I didn't think I owed, "even if it's just a dollar."
When she subsequently contacted me by email, she offered me a paltry $200 discount on the more than $1, 000 I feel overcharged.
If you check other scam websites, they are notorious for driving you to the point of homicide and then contacting you full of apologies and sweetness and light.
Then the process starts all over again.
This isn't just some crazy mix-up or misunderstanding.
This is a deliberate act of fraud and, unfortunately, I'm not alone.
Just Google them and see for yourself.
Originally posted 2008-11-24
If you've decided you just don't have quite enough hell in your life, then by all means use FID International for your overseas move.
I chose them for their low rates and BBB A+ rating. You will now note they have a B+ rating and I intend to see what I can do about that as I feel it is still too generous.
I have so many complaints about them, that I'll just stick to the high points.
They originally quoted me about $2100 to ship from Tennessee to Australia.
That has now more than doubled.
Some of the charges are of my choosing, but the majority are not.
All the document fees, preparation and bracing of furniture, et al they claim to include in the quote are then charged to you after pick up.
They also claim my items required more space than originally quoted and tacked on another $300 or so, which is false.
They failed to send a mover on the appointed date causing a tremendous hardship as my sister had flown there from DC to oversee the move for me and was stuck in a nearly deserted rural area, in my dead mother's house, with minimum furniture and no refrigerator or TV, and dodgy cell phone service.
When they finally did show up about 5 days later, they sent one (1) person who enlisted the help of my 45 year old sister for the heavy lifting.
When I lodged a complaint with the BBB, they responded that the missed date was MY fault, which everyone (even FID International) knows is a lie.
After pickup, I heard nothing from them until I got a threatening email saying I was in default and subject to an additional $500 hold fee.
Never got a final invoice or any correspondence whatsoever, tho they claim in the BBB response they tried me several times.
They will just out and out lie.
I kept emailing asking for a final balance and the mindless drone just kept sending me emails telling me I'd better pay up.
Pick up was 3rd week of August and I have heard nothing from them about when my shipment will arrive.
They just ignore you.
It is now 25th of November.
Lisa Hunt did call me (sounding drunk) 14th of September slurring and profusely apologizing about my problems and promised she would give my case VIP treatment and that I didn't have to pay anything I didn't think I owed, "even if it's just a dollar."
When she subsequently contacted me by email, she offered me a paltry $200 discount on the more than $1, 000 I feel overcharged.
If you check other scam websites, they are notorious for driving you to the point of homicide and then contacting you full of apologies and sweetness and light.
Then the process starts all over again.
This isn't just some crazy mix-up or misunderstanding.
This is a deliberate act of fraud and, unfortunately, I'm not alone.
Just Google them and see for yourself.
Thursday, January 21, 2010
FID International not a good choice
Post subject: Re: FID International not a good choice
Eventually got a reply from FID International. They have had our stuff for over 2 months and only now is it to be consolidated and an expected UK ship arrival date has been given to us for the 17th November. So much for the average 45 to 60 days door to door.
I guess that with unloading, customs and arranging for final delivery we might be lucky to see our stuff by this Christmas.I cannot say that they have broken contract, but they don't give me a warm feeling that all is well and properly organised.
One and the same.
Just been stiffed for a further 250 GBP for the Terminal Handling Charge. So much for requesting a full door to door all fees quote. We now expect to get our shipped items around mid December, that's over 4 months from collection. I just hope it all arrives in the same number of pieces as it left.
Eventually got a reply from FID International. They have had our stuff for over 2 months and only now is it to be consolidated and an expected UK ship arrival date has been given to us for the 17th November. So much for the average 45 to 60 days door to door.
I guess that with unloading, customs and arranging for final delivery we might be lucky to see our stuff by this Christmas.I cannot say that they have broken contract, but they don't give me a warm feeling that all is well and properly organised.
One and the same.
Just been stiffed for a further 250 GBP for the Terminal Handling Charge. So much for requesting a full door to door all fees quote. We now expect to get our shipped items around mid December, that's over 4 months from collection. I just hope it all arrives in the same number of pieces as it left.
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